Refund Policy

At AlloIPTV, we strive to provide a high-quality streaming service. We understand that issues may arise, and we have established this Refund Policy to be transparent about when and how refunds are issued.

Please read this policy carefully before purchasing a subscription. By making a purchase, you agree to the terms outlined below.

Before requesting a refund due to technical difficulties, we strongly encourage you to contact our support team. Most issues are related to:

If we troubleshoot these issues with you and are unable to restore service, a refund will be issued immediately.

Refunds may be denied under the following circumstances:

• If the user is found to be sharing their subscription credentials with others (violation of Terms of Service).
• If the refund is requested after the 30-day guarantee period has expired.
• If the user refuses to cooperate with the support team to troubleshoot technical issues.
• Issues caused solely by the user's internet service provider (ISP) blocking IPTV services where the user refuses to use a VPN.

To initiate a refund request, please follow these steps:

1. Contact our support team via Email or WhatsApp.
2. Provide your Order ID or the email address used for purchase.
3. Briefly explain the reason for the refund request (e.g., buffering, channel missing).
4. Allow our team 24 hours to review your request and attempt to resolve any technical issues.

Once a refund is approved, it will be processed back to your original payment method.